We provide our P3R Guarantee (Purchase, Rent, Replace and Return Guarantee) to all who purchase our Devices, as part of the Services we offer to our Customers.

 

In the event that you cannot find and recover your stolen vehicle or our Devices have a fault or you are not satisfied with them, you can use our P3R Guarantee, as described in this Section.

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* Businesses are subjected to a different offer and they must contact us before the purchase.

 

Please note that our Purchase and Rental Benefits under our P3R Guarantee are subject to the following:

 

  1. Once you purchase our Devices, you must provide us with the following at the e-mail protectme@helitar.com :

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• Photo of the vehicle you want to protect and track with the device;

• Photo of your vehicle's license plate;

• Certificate of Registration (Vehicle Title); and

• Police report of vehicle theft (in case your vehicle get stolen).

 

  2. You expressly agree and acknowledge that in the event that you fail to provide us with the documents referred to in Paragraph 1 above prior to the theft of your vehicle, or in the event that such documents are inaccurate, false, misleading or incomplete, you will not be eligible for our Purchase and Rental Benefits.

 

  1. Purchase Benefit:

 

If your vehicle is stolen and you cannot find and recover it within 30 days of the theft, we will pay you in the amount of USD 2,000.00.

 

In case you have the Plus version, we will pay you the amount of USD 3,000.00.

 

This benefit is subject to the following:

 

  1.1. We will pay this guarantee to our Customers by bank transfer, once they have purchased their new vehicle, after sending us a copy of the vehicle purchase document.

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  1.2. If our Customers do not have the total amount to pay the price of the new vehicle, we will contact the dealer or the selling company and pay the guarantee directly to such company by bank transfer.

 

We may also, at our sole discretion, agree to another form of payment of this benefit on a case-by-case basis.

 

  2. Rent Benefit:

 

In the event of vehicle theft, we also cover the rental of a vehicle for our Customers for 15 days and in the case of the Plus version, for 30 days.

 

This benefit is subject to the following:

 

  2.1. We may use our network of car rental companies to rent the vehicle on behalf of our Customers.

 

  2.2. Our Customers can contact the car rental company of their choice, and we will contact them. In this case, we will pay the car rental directly to those companies on behalf of our Customers.

 

  3. Replacement Benefit

 

We guarantee that our Devices will function properly and will not fail or be damaged for a period of 5 years from the date you receive the Device at the address you provided at the time of purchase. In the event that this does not occur, and any of our Devices fail, malfunction or become damaged and completely inoperable, before the expiration of such period, we will replace such Device free of charge.

 

You expressly agree and acknowledge that this benefit does not apply to the following:

 

  3.1. In the event that our Devices fail or are damaged due to misuse or intentional damage to the Device caused by you or any third party, or in the event of modification or disassembly of the Device by you or any unauthorized third party.

 

  3.2. In case of any minor damage or deterioration of our Devices due to normal use, according to their specifications, which does not affect or prevent their normal operation and use by you (e.g. scratches on their casing and others).

 

Please note that for replacement of a defective or damaged Device under our Guarantee, you must send the Device to the address we will provide to you for pick-up by our carrier. Otherwise you will not be able to take advantage of our Guarantee. We can also send our carrier directly to your home to pick-up the product however, in both cases, this process is complitely free for you. We'll send the new product directly to your house

 

We reserve the right to review and evaluate, at our sole discretion and on a case-by-case basis, all Devices returned by our Customers due to failure, malfunction or total damage, and to approve or reject any request for replacement under our Guarantee.

 

  4. Return Benefit

 

We allow our Customers to return our Devices, if they are not satisfied with them, in accordance with the provisions of this Section.

 

Our returns conditions are as follows:

 

  4.1. We only will receive the returned Device within 6 months following the date of delivery of the Device.

 

  4.2. The package must include all the Devices and any other products provided at the moment of the purchase.

 

  3. The returned Device must be undamaged and unmodified, fully operational, in its original packaging, with tags still attached and in a condition that allows us to sell the product as new.

 

  4.4. For the return of the Product, you may choose between the following options

 

  4.5. Our carrier picks up the Product at your home address; or

 

  4.6. Drop the Product to us at the address we will provide to you for pick up by our carrier.

 

We will give you a refund for the full price of any Device properly returned by you in accordance with this Section. However the original delivery charges and  return costs are excluded.

 

Once we receive the returned Product, we will process the refund to you as soon as possible and, in any event, within 15 workind days following the day we approve your return request. The refund will be credited to your original payment method. However, refund time may vary depending on your payment method.